Returns of new, unused, unassembled, and undamaged items are accepted within 30 days of delivery. Start your return online in minutes — we'll take care of the label and schedule a FedEx pickup right from your door.

SATISFACTION GUARANTEEAt Max &amp; Lily, your satisfaction is our priority. If your order doesn&apos;t meet your expectations, we&apos;re here to help every step of the way &#x2014; with hassle-free returns and pickup right from your doorstep.RETURN ELIGIBILITYWe gladly accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt.HOW TO START YOUR RETURNEligible returns are initiated through our self-serve returns portal. Click the link below to get started &#x2014; you&apos;ll be able to select your item, choose your return reason, and receive a prepaid FedEx return label. Once your label is ready, just place it on the box and leave it out for pickup.<a href="http://maxandlily.com/pages/returns-portal">Start Your Return &#x2192; </a>Note: If your item arrived damaged, defective, or with missing parts, please do not use the portal. Contact our Customer Care team directly so we can assist you.Need help applying your return label? <a href="https://maxandlily.gorgias.help/en-US/How-to-Apply-Your-Return-Labels-7043617" target="_blank">See our step-by-step guide &#x2192;</a>20% STORE CREDIT OPTIONPrefer to keep your item? We&apos;re happy to offer a 20% store credit based on the product&apos;s purchase price in lieu of a return. Reach out to our Customer Care team to request this option.PACKAGING &amp; SHIPPINGPlease repack your item in its original packaging if possible. If the original packaging is no longer available, use secure packaging to prevent damage in transit. A prepaid return label will be provided through the portal. Please note that return shipping charges reflect our discounted rates and will be deducted from your refund.REFUNDS &amp; CREDITSOnce we receive your return and confirm the items are in good condition, we&apos;ll issue a refund minus the return shipping cost. Please allow 1&#x2013;2 weeks for processing.DAMAGED, DEFECTIVE, OR MISSING PARTSIf your item arrived damaged, defective, or with missing parts, please contact our Customer Care team within 30 days of delivery. Do not initiate a return through the portal for these cases &#x2014; our team will review your request and guide you through next steps, which may include replacement parts or a return approval.MISSING ORDERSFor orders confirmed as delivered by FedEx, please report any missing items within 14 days of the tracked delivery date.FINAL SALE ITEMSMattresses are final sale and cannot be returned. The Fold &apos;n Fun Lounger Chair and Couches may be returned only if unopened, unused, and in original packaging.Questions? Our Customer Care team is here to help.

Return Policy

We will make every effort to accommodate changes and/or cancellations, but due to our fast shipping and processing times, not all requests can be completed. Please note: orders that have begun processing in the warehouse or have been shipped...

Need to make a change? Here&apos;s what you can do on your own &#x2014; and when to reach out to us.Got a typo in your shipping address? Need to cancel? You can make self-service edits directly from your order confirmation email &#x2014; but you&apos;ll need to act fast. The 60-minute window starts the moment your order is placed.A few things to keep in mind:&#x2022; Need to swap an item, size, or color? You&apos;ll need to cancel your order and reorder &#x2014; the self-service tool handles address changes and cancellations only.&#x2022; Orders containing mattresses or Angie Assembly Services aren&apos;t eligible for self-service edits. Contact us right away (see below). <h2 id="all-other-change--cancellation-requests">All other change &amp; cancellation requests</h2>For anything outside the 60-minute window &#x2014; or for orders with mattresses, Angie Assembly Services, or item changes &#x2014; please email us as soon as possible:<a href="mailto:customercare@maxandlily.com" style=" text-decoration: none;">customercare@maxandlily.com</a>We&apos;re available Monday &#x2013; Friday, 9:00 am &#x2013; 9:00 pm EST and will do our best to help. Because we process and ship orders quickly, we can&apos;t always guarantee changes &#x2014; so the sooner you reach out, the better.Good to know:&#x2022; Orders that are already being picked, processed, or shipped cannot be changed or canceled.&#x2022; Flash sale orders and orders that have shipped are not eligible for price matching.&#x2022; If your order is already in transit, address changes may come with an administrative or rerouting fee.

Order Changes & Cancellations

PAYMENTSPayment is taken at the time orders are submitted.ORDER CHANGESOrders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing...

Terms & Conditions

Starting a return with Max & Lily? Here's how to download, match, and apply your prepaid FedEx return labels through our self-serve return portal.

<h2 id="how-to-apply-your-return-labels">How to Apply Your Return Labels</h2>
Once you&apos;ve started a return through our portal, you&apos;ll receive one prepaid FedEx return label for each box. This guide walks you through how to download, match, and apply your labels correctly so your return goes smoothly.

<h3 id="returning-one-box">Returning one box</h3>
<ul>
 <li>On the return confirmation page, click Download label.</li>
 <li>Print the label and attach it to your box on a flat, visible surface.</li>
 <li>Remove or cover any existing shipping labels on the outside of the box.</li>
 <li>Your FedEx pickup date and time are shown on the confirmation page. Make sure the package is ready at your pickup address during that window.</li>
</ul>

<h3 id="returning-more-than-one-box">Returning more than one box</h3>
Your return includes one label per box. Here is how to get them all and apply them correctly.

<h4 id="step-1-download-all-your-labels">Step 1: Download all your labels</h4>
<ul>
 <li>Click Download label for your first label.</li>
 <li>Scroll down to the &quot;Need more labels?&quot; section of the page.</li>
 <li>Click Get additional returns label once for each remaining box.</li>
 <li>Download and save all labels. Don&apos;t print yet &#x2014; download them all first.</li>
</ul>

<h4 id="step-2-match-each-label-to-the-right-box">Step 2: Match each label to the right box</h4>
Look at the DIMMED field printed on each label. This shows the box dimensions in inches (length x width x height). Compare those dimensions to your physical boxes to figure out which label belongs on which box.
Example: A label that reads DIMMED: 68 X 10 X 17 IN belongs on the box that is roughly 68 inches long, 10 inches wide, and 17 inches tall.
If your boxes are the same size: It doesn&apos;t matter which label goes on which box &#x2014; just make sure every box gets exactly one label.

<h4 id="step-3-apply-the-labels">Step 3: Apply the labels</h4>
<ul>
 <li>Print all labels.</li>
 <li>Remove or cover any old shipping labels on each box.</li>
 <li>Attach one label to each box on a flat, scannable surface (not over a seam or corner).</li>
 <li>Do not place more than one label on the same box, and do not leave any box without a label.</li>
</ul>

<h4 id="step-4-be-ready-for-pickup">Step 4: Be ready for pickup</h4>
Your pickup date and time window are on the return confirmation page. All boxes must be accessible at the pickup address during that window. To reschedule, contact FedEx directly at 1-800-463-3339 or visit <a href="https://www.fedex.com">fedex.com</a>.

<h3 id="frequently-asked-questions">Frequently asked questions</h3>

I only see one label but I have multiple boxes. 
Scroll down on the return confirmation page to the &quot;Need more labels?&quot; section and click &quot;Get additional returns label.&quot; If you&apos;ve already left the confirmation page, your additional labels may be available to re-download using the tracking number shown in that section. If you can&apos;t access them, contact us and we&apos;ll send the labels directly.

I don&apos;t understand the DIMMED measurement on the label. 
DIMMED stands for dimensional measurement &#x2014; it&apos;s the size of the box in inches, listed as length x width x height. You can use a tape measure to check which box matches each label. If the dimensions are close but not exact, go with the closest match. For same-size boxes, any label works on any box.

Can I put two labels on the same box? 
No. Each label must be applied to its own separate box. Two labels on one box will cause a shipping error and may delay your refund.

I left the confirmation page and can&apos;t find my labels. 
Check your return confirmation email &#x2014; it should include a link to re-access the portal. You can also re-download the additional label using the tracking number from the &quot;Download additional labels&quot; field. If you need help, contact us at <a href="https://www.maxandlily.com">maxandlily.com</a>.

FedEx didn&apos;t pick up my package. 
Contact FedEx at 1-800-463-3339 to reschedule, or contact us and we&apos;ll coordinate a new pickup on your behalf.

<hr>
Still need help? Our Customer Care team is happy to assist. 
Phone: 843-738-2438 
Chat: Available at maxandlily.com during business hours (Mon&#x2013;Fri)

How to Apply Your Return Labels

Max & Lily

Returns

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Product FAQ

Hudson Twin Over Twin Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Stairs

Modern Farmhouse Queen Over Queen Bunk Bed With Stairs

Modern Farmhouse Twin XL Over Queen Bunk Bed With Stairs

Modern Farmhouse Twin Over Twin Bunk Bed With Stairs

Scandinavian Twin Over Full Bunk Bed

Twin Over Twin Low Bunk Bed With Stairs

Twin Over Twin Low Bunk Bed

Full Over Full Bunk Bed

Twin Over Twin Bunk Bed

Scandinavian Twin Over Twin Low Bunk Bed

Twin Over Full Low Bunk Bed With Stairs

Twin Over Full Bunk Bed

Twin Over Full Bunk Bed With Stairs

Mid-Century Modern Twin Over Twin Low Bunk Bed

Twin Over Twin Low Bunk Bed With Easy Slide

Twin Over Full Bunk Bed With Trundle

Twin Over Twin Bunk Bed With Stairs

Twin Over Twin Low ModBunk

Twin Over Full Bunk Bed With Ladder on End

Twin XL Over Queen Bunk Bed

Scandinavian Twin Over Twin Bunk Bed

Twin Over Twin Bunk Bed With Storage Drawers & Ladder on End

Twin Over Twin Bunk Bed With Stairs & Storage Drawers

Twin Over Full L-Shaped Bunk Bed With Bookcase & Desk

Twin Over Twin Bunk Bed With Stairs & Trundle

Twin Over Twin Bunk Bed With Ladder on End

Modern Farmhouse Queen Over Queen Bunk Bed With Storage Drawers

Twin Over Full Bunk Bed With Ladder on End & Trundle

Twin Over Twin Bunk Bed With Trundle & Ladder on End

Modern Farmhouse Twin XL Over Queen Bunk Bed

Modern Farmhouse Twin Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Twin Low Bunk Bed

Modern Farmhouse Queen Over Queen Bunk Bed

Mid-Century Modern Twin Over Twin Bunk Bed

Full Over Full Bunk Bed With Storage Drawers

Mid-Century Modern Twin Over Queen L-Shaped Bunk Bed

Twin Over Twin Low Bunk Bed With Ladder On End

Twin Over Full L-Shaped Bunk Bed With Bookcase

Modern Farmhouse Twin Over Full Bunk Bed

Modern Farmhouse Twin Over Twin Bunk Bed

Twin Triple Bunk

Twin XL Over Queen Bunk Bed With Storage Drawers

Twin Over Twin Low Bunk Bed with Easy Slide & Firetruck Curtain

Queen Over Queen Bunk Bed

Modern Farmhouse Queen Over Queen Bunk Bed With Stairs & Storage Drawers

Scandinavian Twin Over Twin Bunk Bed With Trundle

Modern Farmhouse Twin Over Full Bunk Bed With Storage Drawers

Modern Farmhouse Twin Over Twin Bunk Bed With Stairs & Trundle

Full Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Stairs & Storage Drawers

Twin Over Twin L-Shaped Bunk Bed With Bookcase & Desk

Modern Farmhouse Panel Twin Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Trundle

Twin Over Twin Low Bunk Bed with Stairs, Easy Slide, & Curtain

Nicholas Upholstered Full Bed

Nicholas Upholstered Twin Bed

Nicholas Upholstered Queen Bed

Modern Farmhouse Twin Low Loft Bed With Bookcases

Mid-Century Modern Twin Over Full L-Shaped Bunk Bed

Twin Over Twin Low Bunk Bed with Stairs, Easy Slide

Modern Farmhouse Twin Over Full Bunk Bed With Stairs & Trundle

Jack Full Captain's Bed

Jack Twin Captain's Bed

Delany Twin Daybed With Trundle

Charlotte Daybed With Trundle

Charlotte Daybed

Charlotte Full Bed

Charlotte Twin Bed

Charlotte 4-Drawer Dresser

Charlotte 7-Drawer Dresser

Sutton 4-Drawer Dresser

Sutton Nightstand

Sutton 2-Drawer Nightstand

Ellis Queen Bed

Ellis Nightstand With Charging Station

Ellis 6-Drawer Dresser

Ellis 2-Drawer Nightstand

Ellis Full Bed

Jenny Full Bed

Jenny Nightstand With Charging Station

Jenny Nightstand With Shelf

Jenny Queen Bed

Jenny Twin Bed

Jenny 7-Drawer Dresser

Hudson 6-Drawer Dresser

Hudson 4-Drawer Dresser

Dylan Full Canopy Bed

Assembly Instructions

Ellis 3-Drawer Dresser

Dylan Queen Canopy Bed