How to Apply Your Return LabelsUpdated 14 days ago
How to Apply Your Return Labels
Once our team has reviewed your return request, you'll receive one prepaid FedEx return label for each box by email. This guide walks you through how to apply your labels correctly so your return goes smoothly.
Returning one box
- Find the prepaid label in the email from our team.
- Print the label and attach it to your box on a flat, visible surface.
- Remove or cover any existing shipping labels on the outside of the box.
- Once the label is on the box, leave it out for pickup.
Returning more than one box
Your return includes one label per box. Here is how to apply them correctly.
Step 1: Find all your labels
- Check your email for the return labels from our team.
- Make sure you have one label for each box.
- If any labels are missing, please contact our Customer Care team for assistance.
Step 2: Match each label to the right box
Look at the DIMMED field printed on each label. This shows the box dimensions in inches (length x width x height). Compare those dimensions to your physical boxes to figure out which label belongs on which box.
Example: A label that reads DIMMED: 68 X 10 X 17 IN belongs on the box that is roughly 68 inches long, 10 inches wide, and 17 inches tall.
If your boxes are the same size: It doesn't matter which label goes on which box — just make sure every box gets exactly one label.
Step 3: Apply the labels
- Print all labels.
- Remove or cover any old shipping labels on each box.
- Attach one label to each box on a flat, scannable surface (not over a seam or corner).
- Do not place more than one label on the same box, and do not leave any box without a label.
Step 4: Be ready for pickup
Once every label is on its box, leave all boxes out for pickup. All boxes must be accessible at the pickup address.
Frequently asked questions
I only see one label but I have multiple boxes.
Check your email from our team for your return labels. If you are missing a label for any box, please contact our Customer Care team for assistance.
I don't understand the DIMMED measurement on the label.
DIMMED stands for dimensional measurement — it's the size of the box in inches, listed as length x width x height. You can use a tape measure to check which box matches each label. If the dimensions are close but not exact, go with the closest match. For same-size boxes, any label works on any box.
Can I put two labels on the same box?
No. Each label must be applied to its own separate box. Two labels on one box will cause a shipping error and may delay your refund.
I can't find my labels.
Check your email from our team for your return labels. If you still can't find a label, please contact our Customer Care team for assistance.
Still need help? Our Customer Care team is happy to assist.
Phone: 843-738-2438
Chat: Available at maxandlily.com during business hours (Mon–Fri)