How to Apply Your Return LabelsUpdated 8 hours ago
How to Apply Your Return Labels
Once you've started a return through our portal, you'll receive one prepaid FedEx return label for each box. This guide walks you through how to download, match, and apply your labels correctly so your return goes smoothly.
Returning one box
- On the return confirmation page, click Download label.
- Print the label and attach it to your box on a flat, visible surface.
- Remove or cover any existing shipping labels on the outside of the box.
- Your FedEx pickup date and time are shown on the confirmation page. Make sure the package is ready at your pickup address during that window.
Returning more than one box
Your return includes one label per box. Here is how to get them all and apply them correctly.
Step 1: Download all your labels
- Click Download label for your first label.
- Scroll down to the "Need more labels?" section of the page.
- Click Get additional returns label once for each remaining box.
- Download and save all labels. Don't print yet — download them all first.
Step 2: Match each label to the right box
Look at the DIMMED field printed on each label. This shows the box dimensions in inches (length x width x height). Compare those dimensions to your physical boxes to figure out which label belongs on which box.
Example: A label that reads DIMMED: 68 X 10 X 17 IN belongs on the box that is roughly 68 inches long, 10 inches wide, and 17 inches tall.
If your boxes are the same size: It doesn't matter which label goes on which box — just make sure every box gets exactly one label.
Step 3: Apply the labels
- Print all labels.
- Remove or cover any old shipping labels on each box.
- Attach one label to each box on a flat, scannable surface (not over a seam or corner).
- Do not place more than one label on the same box, and do not leave any box without a label.
Step 4: Be ready for pickup
Your pickup date and time window are on the return confirmation page. All boxes must be accessible at the pickup address during that window. To reschedule, contact FedEx directly at 1-800-463-3339 or visit fedex.com.
Frequently asked questions
I only see one label but I have multiple boxes.
Scroll down on the return confirmation page to the "Need more labels?" section and click "Get additional returns label." If you've already left the confirmation page, your additional labels may be available to re-download using the tracking number shown in that section. If you can't access them, contact us and we'll send the labels directly.
I don't understand the DIMMED measurement on the label.
DIMMED stands for dimensional measurement — it's the size of the box in inches, listed as length x width x height. You can use a tape measure to check which box matches each label. If the dimensions are close but not exact, go with the closest match. For same-size boxes, any label works on any box.
Can I put two labels on the same box?
No. Each label must be applied to its own separate box. Two labels on one box will cause a shipping error and may delay your refund.
I left the confirmation page and can't find my labels.
Check your return confirmation email — it should include a link to re-access the portal. You can also re-download the additional label using the tracking number from the "Download additional labels" field. If you need help, contact us at maxandlily.com.
FedEx didn't pick up my package.
Contact FedEx at 1-800-463-3339 to reschedule, or contact us and we'll coordinate a new pickup on your behalf.
Still need help? Our Customer Care team is happy to assist.
Phone: 843-738-2438
Chat: Available at maxandlily.com during business hours (Mon–Fri)