Return PolicyUpdated 20 days ago
SATISFACTION GUARANTEE
At Max & Lily, your satisfaction is our priority. If your order doesn't meet your expectations, we're here to help every step of the way — with hassle-free returns and pickup right from your doorstep.
RETURN ELIGIBILITY
We gladly accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt.
HOW TO START YOUR RETURN
Eligible returns are initiated through our self-serve returns portal. Click the link below to get started — you'll be able to select your item, choose your return reason, and receive a prepaid FedEx return label. Once your label is ready, just place it on the box and leave it out for pickup.
Note: If your item arrived damaged, defective, or with missing parts, please do not use the portal. Contact our Customer Care team directly so we can assist you.
Need help applying your return label? See our step-by-step guide →
20% STORE CREDIT OPTION
Prefer to keep your item? We're happy to offer a 20% store credit based on the product's purchase price in lieu of a return. Reach out to our Customer Care team to request this option.
PACKAGING & SHIPPING
Please repack your item in its original packaging if possible. If the original packaging is no longer available, use secure packaging to prevent damage in transit. A prepaid return label will be provided through the portal. Please note that return shipping charges reflect our discounted rates and will be deducted from your refund.
REFUNDS & CREDITS
Once we receive your return and confirm the items are in good condition, we'll issue a refund minus the return shipping cost. Please allow 1–2 weeks for processing.
DAMAGED, DEFECTIVE, OR MISSING PARTS
If your item arrived damaged, defective, or with missing parts, please contact our Customer Care team within 30 days of delivery. Do not initiate a return through the portal for these cases — our team will review your request and guide you through next steps, which may include replacement parts or a return approval.
MISSING ORDERS
For orders confirmed as delivered by FedEx, please report any missing items within 14 days of the tracked delivery date.
FINAL SALE ITEMS
Mattresses are final sale and cannot be returned. The Fold 'n Fun Lounger Chair and Couches may be returned only if unopened, unused, and in original packaging.
Questions? Our Customer Care team is here to help.