All claims for missing or damaged parts must be submitted within 30 days of order delivery. To request replacement parts, please fill out this form. All claims for missing order confirmed delivered by FedEx, must be reported within 14 days of...

MISSING, DEFECTIVE OR DAMAGED ITEMS&#xA0;We want to ensure your complete satisfaction with every order. If you discover any missing or damaged parts, please let us know within 30 days of receiving your order. If it&#x2019;s been more than 30 days, don&#x2019;t worry&#x2014;contact us at <a data-end="266" data-start="239" id="isPasted" rel="noopener">customercare@maxandlily.com</a>, and we&#x2019;ll review the situation to see how we can assist, potential fees may be included. Please send us photographs of the issue from various angles and distances. If available, include photos of the original packaging, as it may have been damaged during transit. Our Customer Service team will work with you to arrange for necessary replacement parts. We&apos;re here to help make things right!&#xA0;To request replacement parts, please click <a href="https://maxandlily.com/pages/help-center?hcUrl=%2Fen-US%2F870946-d2b3101463754696bb1178c084c48a9d">here</a> *Due to increased order volume during the holidays, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

Missing or Damaged Parts

GENERALAll Max & Lily® merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility. Items...

GENERAL All Max &amp; Lily&#xAE;&#xA0;merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers&#x2019; responsibility. Items or parts found to be defective will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc. The warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. warranty. The warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The warranty is not valid for the purchase of floor models or &#x201C;as is&#x201D; products that were sold in distress or going out of business. Any modifications made to the product by the purchaser will void the warranty. To utilize this warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to&#xA0;customercare@maxandlily.comThe customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence. Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor costs). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor, and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser. BEDS &amp; PARTS At Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a one year (1) warranty on Max &amp; Lily&#xAE;&#xA0;products. Our warranty covers all main bed components which are utilized to create our bed system. CASE GOODS Case goods are covered under a one (1) year warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items. FABRICS The fabrics sold at Maxwood Furniture, Inc. do not carry warranty coverage. MATTRESSES Mattresses carry a ten (10) year prorated warranty which means that the value of the warranty will decrease by 10% with each year that passes from the original purchase date. After ten years, the mattress warranty expires. *Any product shipped outside the Continental U.S., the customer assumes complete responsibility and liability for damaged and/or defective products, including the cost of shipping. Max &amp; Lily&#xAE;&#xA0;is dedicated to Kids. Our core value is safety. We will always stay committed to safety and quality in all we do. Any new products or improvements to existing products will go through several 3rd party accredited testing laboratories as well as through our own established rigorous testing protocols and we will ensure we only sell products that have 3rd party approved certifications passing all mandatory tests. Max &amp; Lily&#xAE; is a high-quality product. We believe that the only way you can credibly offer a system is to build it on quality components. We guarantee that our quality standards will remain high and we will continue to manufacture to the standards of quality you expect from a Max &amp; Lily branded product.&#xA0; DIMENSIONS Every effort is made to maintain current and accurate descriptions, sizes, and prices. The information contained on this website is provided as accurately as known, however, accuracy is not guaranteed. Measurements are generally within 1/2&quot;. If you require the exact dimensions of an item, please contact us.

Warranty

Max & Lily

Warranty & Replacement

What to do when your bed arrives?

What bed height is right for my child?

How much bed space does my child need?

Do you offer assembly service?

What is the age limit for your beds?

Can I choose which side the ladder or staircase goes on?

General Tips & Tricks

I received a shipping notification, but my tracking has not updated. What's going on?

Do you ship Internationally?

Track Your Max and Lily Order

Processing & Shipping Time

What is the cost of shipping?

Can My Order Be Held?

Shipping, Tracking & Delivery

Return Policy

Changes and Cancellations

Terms & Conditions

Returns

Mattress Information

How long will it take me to assemble this bed?

Is the slide removable?

Do I need a box spring?

What is the weight limit for the slide?

Do your beds come with guard rails?

Do you have Prop 65?

Do I need a bunkie board?

What is the weight limit?

What mattresses work best with Max & Lily beds?

Can I shop the product in store?

What is the Mattress Recycling fee?

Can storage drawers be added to any bunk beds in your collection?

Product FAQ

Hudson Twin Over Twin Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Stairs

Modern Farmhouse Queen Over Queen Bunk Bed With Stairs

Modern Farmhouse Twin XL Over Queen Bunk Bed With Stairs

Modern Farmhouse Twin Over Twin Bunk Bed With Stairs

Scandinavian Twin Over Full Bunk Bed

Twin Over Twin Low Bunk Bed With Stairs

Twin Over Twin Low Bunk Bed

Full Over Full Bunk Bed

Twin Over Twin Bunk Bed

Scandinavian Twin Over Twin Low Bunk Bed

Twin Over Full Low Bunk Bed With Stairs

Twin Over Full Bunk Bed

Twin Over Full Bunk Bed With Stairs

Mid-Century Modern Twin Over Twin Low Bunk Bed

Twin Over Twin Low Bunk Bed With Easy Slide

Twin Over Full Bunk Bed With Trundle

Twin Over Twin Bunk Bed With Stairs

Twin Over Twin Low ModBunk

Twin Over Full Bunk Bed With Ladder on End

Twin XL Over Queen Bunk Bed

Scandinavian Twin Over Twin Bunk Bed

Twin Over Twin Bunk Bed With Storage Drawers & Ladder on End

Twin Over Twin Bunk Bed With Stairs & Storage Drawers

Twin Over Full L-Shaped Bunk Bed With Bookcase & Desk

Twin Over Twin Bunk Bed With Stairs & Trundle

Twin Over Twin Bunk Bed With Ladder on End

Modern Farmhouse Queen Over Queen Bunk Bed With Storage Drawers

Twin Over Full Bunk Bed With Ladder on End & Trundle

Twin Over Twin Bunk Bed With Trundle & Ladder on End

Modern Farmhouse Twin XL Over Queen Bunk Bed

Modern Farmhouse Twin Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Twin Low Bunk Bed

Modern Farmhouse Queen Over Queen Bunk Bed

Mid-Century Modern Twin Over Twin Bunk Bed

Full Over Full Bunk Bed With Storage Drawers

Mid-Century Modern Twin Over Queen L-Shaped Bunk Bed

Twin Over Twin Low Bunk Bed With Ladder On End

Twin Over Full L-Shaped Bunk Bed With Bookcase

Modern Farmhouse Twin Over Full Bunk Bed

Modern Farmhouse Twin Over Twin Bunk Bed

Twin Triple Bunk

Twin XL Over Queen Bunk Bed With Storage Drawers

Twin Over Twin Low Bunk Bed with Easy Slide & Firetruck Curtain

Queen Over Queen Bunk Bed

Modern Farmhouse Queen Over Queen Bunk Bed With Stairs & Storage Drawers

Scandinavian Twin Over Twin Bunk Bed With Trundle

Modern Farmhouse Twin Over Full Bunk Bed With Storage Drawers

Modern Farmhouse Twin Over Twin Bunk Bed With Stairs & Trundle

Full Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Stairs & Storage Drawers

Twin Over Twin L-Shaped Bunk Bed With Bookcase & Desk

Modern Farmhouse Panel Twin Over Queen L-Shaped Bunk Bed

Modern Farmhouse Twin Over Full Bunk Bed With Trundle

Twin Over Twin Low Bunk Bed with Stairs, Easy Slide, & Curtain

Nicholas Upholstered Full Bed

Nicholas Upholstered Twin Bed

Nicholas Upholstered Queen Bed

Modern Farmhouse Twin Low Loft Bed With Bookcases

Mid-Century Modern Twin Over Full L-Shaped Bunk Bed

Twin Over Twin Low Bunk Bed with Stairs, Easy Slide

Modern Farmhouse Twin Over Full Bunk Bed With Stairs & Trundle

Assembly Instructions