All claims for missing or damaged parts must be submitted within 30 days of order delivery. To request replacement parts, please fill out this form. All claims for missing order confirmed delivered by FedEx, must be reported within 14 days of...

MISSING, DEFECTIVE OR DAMAGED ITEMS&#xA0;We want to ensure your complete satisfaction with every order. If you discover any missing or damaged parts, please let us know within 30 days of receiving your order. If it&#x2019;s been more than 30 days, don&#x2019;t worry&#x2014;contact us at <a data-end="266" data-start="239" id="isPasted" rel="noopener">customercare@maxandlily.com</a>, and we&#x2019;ll review the situation to see how we can assist, potential fees may be included. Please send us photographs of the issue from various angles and distances. If available, include photos of the original packaging, as it may have been damaged during transit. Our Customer Service team will work with you to arrange for necessary replacement parts. We&apos;re here to help make things right!&#xA0;To request replacement parts, please click <a href="https://maxandlily.com/pages/help-center?hcUrl=%2Fen-US%2F870946-d2b3101463754696bb1178c084c48a9d">here</a> *Due to increased order volume during the holidays, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

Missing or Damaged Parts

GENERALAll Max & Lily® merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers’ responsibility. Items...

GENERAL All Max &amp; Lily&#xAE;&#xA0;merchandise is warranted by Maxwood Furniture, Inc. The warranty* is limited to defects in materials and workmanship under normal residential household use. Shipping and labor costs are the customers&#x2019; responsibility. Items or parts found to be defective will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of Maxwood Furniture, Inc. The warranty applies to what is considered to be normal household use and does not apply to purchases for resale, commercial, institutional or rental uses. Any damage that is a result of improper handling and any form of misuse, negligence, or accidents resulting in damage to the product is not covered under the Maxwood Furniture, Inc. warranty. The warranty is available only to the original purchaser who obtained the product from an authorized Maxwood Furniture, Inc. dealer or directly from Maxwood Furniture, Inc. The warranty is not valid for the purchase of floor models or &#x201C;as is&#x201D; products that were sold in distress or going out of business. Any modifications made to the product by the purchaser will void the warranty. To utilize this warranty, the consumer is to report any damage or defect to the dealer (if purchased from an authorized dealer). If the product was purchased directly from Maxwood Furniture, Inc., the consumer is to report the claim to&#xA0;customercare@maxandlily.comThe customer is to provide the original sales purchase receipt, description of the reported issue and pictures documenting the said damage or defect to the product. Maxwood Furniture, Inc. will work directly with the authorized dealer to resolve all problems that are reported by the original purchaser unless the purchase was made directly from Maxwood Furniture, Inc. and this matter will be resolved with a Maxwood Furniture, Inc. associate through email correspondence. Within one (1) year of the original purchase date Maxwood Furniture, Inc. will pay the expenses related to the transporting of merchandise for a warranty claim (this does not include packaging or labor costs). Any time a claim is reported after a year from the purchase date, all expenses related to packaging, labor, and shipping of replacement damaged or defective parts will be the responsibility of the original purchaser. BEDS &amp; PARTS At Maxwood Furniture, Inc. we stand behind the quality of our furniture and offer a one year (1) warranty on Max &amp; Lily&#xAE;&#xA0;products. Our warranty covers all main bed components which are utilized to create our bed system. CASE GOODS Case goods are covered under a one (1) year warranty. Case goods are defined as being bookcases, dressers, desks, hutches and bedside storage items. FABRICS The fabrics sold at Maxwood Furniture, Inc. do not carry warranty coverage. MATTRESSES Mattresses carry a ten (10) year prorated warranty which means that the value of the warranty will decrease by 10% with each year that passes from the original purchase date. After ten years, the mattress warranty expires. *Any product shipped outside the Continental U.S., the customer assumes complete responsibility and liability for damaged and/or defective products, including the cost of shipping. Max &amp; Lily&#xAE;&#xA0;is dedicated to Kids. Our core value is safety. We will always stay committed to safety and quality in all we do. Any new products or improvements to existing products will go through several 3rd party accredited testing laboratories as well as through our own established rigorous testing protocols and we will ensure we only sell products that have 3rd party approved certifications passing all mandatory tests. Max &amp; Lily&#xAE; is a high-quality product. We believe that the only way you can credibly offer a system is to build it on quality components. We guarantee that our quality standards will remain high and we will continue to manufacture to the standards of quality you expect from a Max &amp; Lily branded product.&#xA0; DIMENSIONS Every effort is made to maintain current and accurate descriptions, sizes, and prices. The information contained on this website is provided as accurately as known, however, accuracy is not guaranteed. Measurements are generally within 1/2&quot;. If you require the exact dimensions of an item, please contact us.

Warranty

Max & Lily

Warranty & Replacement