We're sorry for the inconvenience. There are a few possible explanations for your tracking number not updating: 1. The shipping carrier did not perform an origin scan on your package, but it is in transit to you. 2. Our fulfillment team had to...

<div data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="5d53b1f9-eda3-49de-8f31-98fb097845cf" dir="auto">We apologize for any inconvenience this may have caused. Here are a few reasons why your tracking number might not be updating:<ol><li>The shipping carrier might not have performed an initial scan yet, but rest assured, your package is on its way.</li><li>Our fulfillment team may have issued a new shipping label, and the updated tracking number might not have reached you yet.</li><li>The carrier may have misplaced your package, and we may need to file a claim.</li></ol>If you still don&#x2019;t see any updates after 72 hours, please reach out to our customer care team for further assistance.customercare@maxandlily.com</div></div><form data-state="closed" type="button"> </form>

I received a shipping notification, but my tracking has not updated. What's going on?

Max & Lily® only delivers within the contiguous United States.

We&#x2019;re delivering all across the contingent United States and Canada! With FREE shipping* on all US orders over $300&#xA0; Canada Shipping RatesWe ship to Canada through FedEx Express and Ground Economy services. Shipping rates are based on the order total, as outlined below:Orders under $100: $50Orders between $100 and $250: $100Orders between $250 and $500: $150Orders between $500 and $750: $200Orders between $750 and $1,000: $225&#xA0;

Do you ship Internationally?

Here is a link to track your order! If you do not have an account yet, you can still get your order status. Track your order here

Here is a link to track your order! If you do not have an account yet, you can still get your order status.<a href="https://maxandlily.aftership.com/" target="_self">Track your order here</a>

Track Your Max and Lily Order

At Max & Lily®, we’ve made it easy to get the furniture you and your kids love, without all the hassle. Once your order is placed, please allow an estimated 2-5 business days* for it to be processed and prepared to ship out. Our Standard Ground...

At Max &amp; Lily&#xAE;, we&#x2019;ve made it easy to get the furniture you and your kids love, without all the hassle. After placing your order, kindly allow approximately 2 to 5 business days* for processing and preparation before it ships. Our Standard Ground shipping is handled by FedEx*, with delivery times depending on the distance from our South Carolina or California warehouses. Shipments to Canada typically take around 2 weeks.&#xA0;*Delivery dates are estimated and will update once your orders is in transit. We cannot guarantee FedEx delivery dates. Multi-box orders may become separated in transit and delivered on different days.

Processing & Shipping Time

All orders over $300 ship for free for all US orders. For orders under $350, we offer a flat-rate shipping fee of just $15. Canada Shipping Rates. We ship to Canada through FedEx Express and Ground Economy services. Shipping rates are based on the or

All orders over $300 ship for free for all US orders. For orders under $350, we offer a flat-rate shipping fee of just $15.&#xA0; Canada Shipping RatesWe ship to Canada through FedEx Express and Ground Economy services. Shipping rates are based on the order total, as outlined below:Orders under $100: $50Orders between $100 and $250: $100Orders between $250 and $500: $150Orders between $500 and $750: $200Orders between $750 and $1,000: $225

What is the cost of shipping?

Due to the speed at which orders are processed in our warehouse, we cannot guarantee that your order can be held. However, we’re happy to check if your order is eligible. Please contact us via phone or chat between 9 AM and 5 PM EST, Monday through F

<div data-block="true" data-editor="3jovk" data-offset-key="5nuqo-0-0" id="isPasted"><div data-offset-key="5nuqo-0-0">Due to the speed at which orders are processed in our warehouse, we cannot guarantee that your order can be held. However, we&#x2019;re happy to check if your order is eligible. Please contact us via phone or chat between 9 AM and 5 PM EST, Monday through Friday, and we&#x2019;ll do our best to assist you.</div></div><div data-block="true" data-editor="3jovk" data-offset-key="86k84-0-0"><div data-offset-key="86k84-0-0"> </div></div><div data-block="true" data-editor="3jovk" data-offset-key="9ein-0-0"><div data-offset-key="9ein-0-0">Phone Number: 843-738-2438</div></div>

Shipping, Tracking & Delivery

I received a shipping notification, but my tracking has not updated. What's going on?

Do you ship Internationally?

Track Your Max and Lily Order

Processing & Shipping Time

What is the cost of shipping?

Can My Order Be Held?