Max & Lily

<div data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="5d53b1f9-eda3-49de-8f31-98fb097845cf" dir="auto"><p>We apologize for any inconvenience this may have caused. Here are a few reasons why your tracking number might not be updating:</p><ol><li><p>The shipping carrier might not have performed an initial scan yet, but rest assured, your package is on its way.</p></li><li><p>Our fulfillment team may have issued a new shipping label, and the updated tracking number might not have reached you yet.</p></li><li><p>The carrier may have misplaced your package, and we may need to file a claim.</p></li></ol><p>If you still don&#x2019;t see any updates after 72 hours, please reach out to our customer care team for further assistance.</p><p>customercare@maxandlily.com</p></div></div><form data-state="closed" type="button"><br></form>

<p>We're sorry for the inconvenience. There are a few possible explanations for your tracking number not updating:</p>
<p>1. The shipping carrier did not perform an origin scan on your package, but it is in transit to you.</p>
<p>2. Our fulfillment team had to create an updated shipping label for your order, but the new tracking number didn't make it to you.</p>
<p>3. The carrier could have lost your package and a claim may need to be filed.</p>
<p>If you still haven't seen movement on your tracking after 48 hours, we recommend contacting our customer care team for additional support.</p>

I received a shipping notification, but my tracking has not updated. What's going on?

Shipping, Tracking & Delivery

What to do when your bed arrives?

What bed height is right for my child?

How much bed space does my child need?

Do you offer assembly service?

What is the age limit for your beds?

General Tips & Tricks

Do you ship Internationally?

Track Your Max and Lily Order

Processing & Shipping Time

What is the cost of shipping?

Can My Order Be Held?

Return Policy

Changes and Cancellations

Terms & Conditions

Returns

Quality & Safety

Missing or Damaged Parts

Warranty

Warranty & Replacement

Mattress Information

How long will it take me to assemble this bed?

Is the slide removable?

Do I need a box spring?

What is the weight limit for the slide?

Do your beds come with guard rails?

Do you have Prop 65?

Do I need a bunkie board?

What is the weight limit?

What mattresses work best with Max & Lily beds?

Can I shop the product in store?

Product FAQ

I received a shipping notification, but my tracking has not updated. What's going on?Updated 8 months ago